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Union hits back after Optus blames triple-zero outage on staff

The Communication Workers Union hit back strongly after the boss of Optus’s parent company blamed staff and technology for the triple-zero outage that left four people dead, Australian Associated Press reports.

After a meeting yesterday with the communications minister, Anika Wells, Singtel’s chief executive, Yuen Kuan Moon, said the critical incident had been caused by problems with personnel.

“It’s a people issue and it takes time to change and transform the people,” Yuen said after the meeting.

Optus chair John Arthur, Singtel CEO Yuen Kwan Moon and Optus CEO Stephen Rue. Photograph: Farid Farid/AAP

But his comments prompted a scathing retort from the Communication Workers Union, which said the executive’s attempt to throw staff under the bus was “utterly outrageous” and “a dirty attempt to shirk responsibility for the telco’s systemic failures”.

“You don’t fix a systemic failure by scapegoating the people on the frontline,” national secretary Shane Murphy said.

If the system can’t carry a triple-zero call, that’s a boardroom failure, not a ‘people failure’.

Read more here on Anika Wells’ meeting:

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